Effective Date: October 2025
PortaPixels (“we,” “us,” or “our”) operates https://portapixels.com (the “Site”). These Terms of Service (also “Terms”) govern your access to and use of the Site and any purchases you make through the Site. By accessing, browsing, or placing an order on the Site, you agree to abide by these Terms.
If you disagree with any part of these Terms, you must not use the Site. We may update these Terms periodically; your continued use after changes implies acceptance of the updated Terms.
1. Definitions & Interpretation
- “Service” refers to the Site and any services or features offered via the Site.
- “User,” “you,” or “your” means any person accessing or using the Site, ordering, or browsing.
- “Products” means the handheld gaming consoles (e.g., R36S) and accessories sold via the Site.
Headings are for convenience only and do not affect interpretation.
2. Eligibility & Account
You represent and warrant that:
- You are at least 18 years old, or using the Site under parental or guardian supervision.
- You can form legally binding contracts under applicable law.
You agree to provide accurate, current, and complete registration information and maintain the security of your account credentials. You’re responsible for all activity under your account.
3. Orders & Acceptance
By placing an order, you offer to purchase a Product subject to these Terms. We reserve the right to accept, refuse, cancel, or limit orders for any reason, including unavailability, errors in pricing or product information, or suspected fraud.
You will receive an order acknowledgment by email; this does not constitute acceptance. Acceptance occurs when we confirm the order, ship the Product, or notify you that the Product is ready for shipment.
4. Pricing, Payment & Taxes
- All prices are in USD unless otherwise stated.
- Taxes, duties, and shipping costs are calculated at checkout and are your responsibility.
- Payments are processed via third-party gateways (e.g. ATOM Payments). We do not store credit card numbers.
- In case of pricing or typographical errors, we may cancel or refuse orders even after confirmation.
5. Shipping & Delivery
- We aim to process orders within 1–3 business days.
- Standard shipping times vary (typically 7–14 business days) depending on destination and carrier.
- You will receive a tracking number once your order is dispatched.
- We are not liable for delays caused by customs, carrier issues, or other force majeure events.
- Title and risk pass to you when we hand over the Products to the carrier.
6. Returns, Refunds & Exchanges
- Returns must be initiated within 14 days of delivery.
- Products must be unused, undamaged, and in original packaging.
- We will issue a refund immediately once the returned Product is received and inspected at our warehouse or fulfillment center.
- Return shipping costs are your responsibility unless we shipped a defective or incorrect item.
- For defective or damaged items, notify us within 7 days with supporting photos. We will facilitate a replacement or full refund.
- Products returned outside eligibility, used, or damaged by the customer are not refundable.
7. Intellectual Property & Use Restrictions
All content on the Site (text, images, graphics, software) is owned or licensed by us. You may not reproduce, distribute, modify, or transmit any content without prior written permission.
You may not use the Service for illegal or unauthorized purposes. You must abide by all applicable laws, not upload harmful software, and not interfere with security features.
8. Warranties & Disclaimers
The Service and Products are provided “as is” and “as available.” We disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee the Site will operate uninterrupted, secure, or error-free. Your use is at your own risk.
9. Limitation of Liability
To the fullest extent permitted by law, PortaPixels and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Site or Products. Our total liability is limited to the purchase price you paid, less any returns or refunds.
In jurisdictions where certain exclusions are not allowed, liability is limited to the maximum extent permitted by law.
10. Indemnification
You agree to indemnify, defend, and hold harmless PortaPixels, its officers, agents, licensors, and employees from any claims, damages, obligations, losses, liabilities, costs, or debt arising from (i) your violation of these Terms, (ii) your use of the Site, or (iii) violation of third-party rights.
11. Termination
We may suspend or terminate your access for violation of these Terms without prior notice. All obligations incurred before termination survive.
You may also stop using the Service at any time.
12. Governing Law & Dispute Resolution
These Terms and any dispute or claim arising out of or in connection with them (including any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict-of-laws principles.
You agree that any dispute, controversy, or claim arising from or relating to these Terms, the Site, or any Products shall be subject to the exclusive jurisdiction of the courts of Singapore. You hereby submit to the personal and exclusive jurisdiction of those courts for the purpose of litigating any such disputes.
13. Changes to Terms
We reserve the right to modify or update these Terms at any time. Notice will be posted on the Site, and your continued use constitutes acceptance of the changes.
14. Miscellaneous
- These Terms, together with our Privacy Policy and Refund Policy, constitute the full agreement between you and us.
- If any provision of these Terms is held invalid, the remainder remains in effect.
- No waiver of rights will be effective unless in writing.
Contact Us:
For questions about these Terms, please contact us at portapixels.biz@gmail.com.